Terms & Conditions

General Terms

Service Availability: Services may be affected by weather, traffic, vehicle condition, accessibility, and
legal restrictions. Specific response times are not guaranteed.
Liability: Jon Towing is not liable for any pre-existing damage to the vehicle or for damage during
towing, except in cases of gross negligence. Liability is limited to the amount paid for the service.
Customers should inspect vehicles before and after towing.
Payment: All services must be paid in full upon completion unless agreed otherwise. Additional charges
may apply for after-hours service, mileage overages, and special circumstances. Payment instructions
are included on the invoice.

Services

Towing Services: Vehicles are towed at the owner’s risk. Jon Towing will take reasonable care but is not
responsible for minor cosmetic damage. We are not responsible for personal items left in vehicles.
Roadside Assistance: Services like jump starts, tire changes, and lockout assistance are provided based
on customer information. Jon Towing is not liable for issues arising from incorrect details, pre-existing
conditions, or underlying mechanical problems.
Recovery Services: Recovery services may involve inherent risks and require specialized equipment. Jon
Towing is not liable for damage during recovery. Any additional costs for complex recoveries will be
communicated to the customer in advance.
Specialized Towing: Includes RV towing, boat towing, and long-distance transport. Jon Towing is not
liable for delays or complications during transport. Weather and road conditions may affect service
timelines.

Customer Responsibilities

Accurate Information: Customers must provide accurate information about the vehicle’s location,
condition, and any special requirements. Jon Towing is not liable for delays or additional costs due to
incorrect or incomplete information. Customers are also responsible for informing us of any hazards or
difficulties related to the vehicle or its location.
Presence During Service: Customer presence may be required for certain services, such as when the
vehicle is in a restricted area. Failure to be present may result in additional charges or rescheduling.
Regulatory Compliance: Customers must comply with all local, state, and federal regulations regarding
towing and roadside assistance. Jon Towing reserves the right to refuse service if compliance is not met.

Impound Services

Storage Fees: Vehicles impounded by Jon Towing will incur daily storage fees, which must be paid in full
before the vehicle is released. Jon Towing is not responsible for damage or loss to impounded vehicles.
Sale of Unclaimed Vehicles: Vehicles unclaimed for 30 days may be sold after giving 20 days’ notice.
Proceeds from the sale will cover towing and storage costs, with any remaining funds distributed to the
vehicle’s owner or lienholder.

Insurance Towing

Insurance Claims: Insurance claims and direct billing to insurance companies are offered as a courtesy.
Jon Towing is not responsible for delays or denials of insurance claims. The customer remains
responsible for payment if the insurance company refuses to cover the service. Customers should verify
their coverage before requesting service.

Additional Terms

Dispute Resolution: Any disputes arising from these terms and conditions will first be addressed
through mediation or arbitration before any legal action is taken.
Governing Law: These terms and conditions are governed by the laws of the State of Alaska. Any legal
actions will be conducted in Alaska courts

By using our services, you agree to these terms and conditions. For questions, contact us at
[email protected]. For more detailed information, refer to local statutes and regulations as provided by
Alaska state laws and guidelines.